For over 35 years, Spotless Commercial Cleaning Ltd has been redefining cleaning standards across the UK with their innovative, reliable, and expert approach. With a team of more than 2000 employees and a diverse client portfolio spanning healthcare, education, retail, and housing, Spotless is committed to delivering exceptional cleaning services customised to each client's specific needs.
Core to their values are customer service, sustainability, and responsibility through advanced cleaning technologies. To continue growing and meeting their clients' needs, Spotless required a cleaning manufacturer capable of supporting their expanding portfolio. This led them to partner with us at BioHygiene, the UK’s leading biotech cleaning brand from Biological Preparations.
Challenge Leading to Collaboration
Spotless faced a significant challenge when their previous cleaning supplier could no longer meet their growing demands. The need for a new partner capable of providing scalable solutions was vital in continuing their operations. Spotless required a partner who could support their commitment to sustainability and innovation while delivering high-quality products and expertise for seamless integration into their operations.
Spotless was introduced to us through their distributor, Bunzl CHS. Our biotech cleaning brand is known for its sustainable and renewable technologies, aligning perfectly with Spotless's goals. Spotless's previous experience with biotech cleaning products made them keen to collaborate with us, as our products maintain high cleaning standards while being environmentally responsible. Our BioHygiene range of products perfectly aligned with Spotless's overarching goals while addressing Spotless's challenges and supporting their growth.
Initial Trepidation to Reassurance
Transitioning to a new supplier typically comes with uncertainties and stress. Spotless needed reassurance that we could meet their immediate demands and support their long-term growth with innovative solutions. To address these concerns, we conducted trials at two high-traffic sites in Aberdeen and Birmingham. These trials were crucial for Spotless to evaluate the effectiveness and suitability of our products.
A key requirement for Spotless was for the cleaning products to provide a real sense of cleanliness through sight, smell, and touch. Spotless valued fragranced products that would leave a pleasant scent without being overpowering, ensuring that cleaning operatives could confidently identify clean areas, and their customers would enjoy the scent. The trials focused on assessing the fragrance, effectiveness, and overall operations of our products.
During the trials, several our products were used, including:
- BioHygiene All Surfaces & Floor Cleaner
- BioHygiene Complete Washroom Cleaner
- BioHygiene Kitchen Cleaner & Degreaser
- BioHygiene All Purpose Sanitiser Unfragranced
- BioHygiene Urinal & Toilet Cleaner/Descaler
The fresh, clean scent, the cleaning performance, and overall range reassured Spotless that the switch to us would help their business operations across their estate.
Seamless Integration and Enhanced Operations
Spotless's familiarity with biotech cleaning products facilitated a smooth integration of BioHygiene's solutions. As they were already confident with the science behind biotech, it meant that their team could quickly switch to using our products when the time was right.
They implemented a phased approach, gradually replacing their existing stock with our products to avoid wastage and costs. This strategy allowed Spotless to transition seamlessly without disrupting their operations.
Our BioHygiene products offer several unique advantages for Spotless's cleaning operations:
- Fragranced Products: These were not just about masking odours but about providing a clear indicator that an area had been thoroughly cleaned, giving staff confidence in their work and leaving customers with a pleasant smell.
- Colour Coding System: This system integrated well with Spotless's existing protocols, ensuring easy adoption, training, and consistent use.
- Multi-Use Cleaning Products: Simplifying the cleaning process across diverse environments and industries, our products allowed staff to use the same solutions in different settings, from dental clinics to retail stores This streamlined approach boosted efficiency and staff confidence.
- Unified and Scalable Approach: Spotless could maintain a unified approach across their extensive client portfolio. Whether cleaning a sports centre or an office, the same reliable products could be used, simplifying training and operations. This scalability and reliability were crucial for a company with such a wide range of clients.
- Innovative Science: Our synergistic blend of biotech and ecotech, featuring a thorough analysis of effective bacteria strains and the use of free enzymes, provided a fast-acting, deep, and long-lasting clean. This innovative approach to ingredients ensured that Spotless's operations benefited from the most advanced cleaning technologies available.
Commitment to a Sustainable Legacy
Spotless's collaboration with us extends beyond product supply and creating clean spaces. Spotless sees its business not just as a cleaning service, but as a legacy, one that leaves a positive impact on the planet and their people.
As both companies share a commitment to environmental sustainability and the well-being of people Spotless also benefitted by using our products by:
- Product Lifecycle Evaluation: Assessing the overall environmental impact and carbon emissions of all products used.
- Reducing Carbon Footprint: Using sustainable, renewable ingredients and a local supply chain to minimise transportation-related emissions.
- Minimising Packaging Waste: Using concentrated formulas and recyclable materials (PVC), reduced packaging waste and its impact on the environment.
- Promoting Health and Well-Being: By using low/no hazard classifications, the products promote the health and safety of cleaning staff and building occupants. Avoiding harmful chemicals like Quats, chlorine, and aldehydes improves indoor air quality and reduces the risk of respiratory issues and illnesses.
- Protecting Biodiversity: Our products help protect local ecosystems and biodiversity by avoiding chemicals that contribute to aquatic toxicity.
- Creating Healthier Spaces: Our products improve air quality and create healthier indoor environments by eliminating harmful residues and reducing the risk of respiratory problems.
Conclusion
Two years into the partnership, Spotless benefits not only from our product range but also from the ongoing support of our expert sales team. This collaboration has empowered Spotless to elevate their services, streamline operations, and uphold their legacy of a cleaner, healthier world.
"Our transition to BioHygiene was a seamless one! The teams at BioHygiene and Bunzl were able to obtain supplies for us at short notice, ensuring there was no interruption to our business. With over 1600 client sites across the UK this was no small task, we were all able to work together to ensure there was no disruption to the service we offer.
The ongoing relationship is strong, we can rely on the team at BioHygiene whenever specialist advice is required, and they’ll even visit our client premises if there are any areas we need assistance with.
The feedback from our Account Managers tells us that the products do work, the dosing systems are easy to use, and most of all our clients do notice the pleasant fragrance the products leave behind!.
We’re looking forward to many more years working in partnership with BioHygiene."
Carron Henley, CEO, Spotless Commercial Cleaning Ltd
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