Engineering & Support
Engineering & Support
With over 30 Engineers and Account Managers, we're able to provide a full coverage of service across the UK. Our project management team will always schedule the Engineer within closest proximity to reduce transport related CO2e and save time.
"The help and support that the team has given our contract is fantastic. Someone is always on the end of the phone or computer to help us if we need. I have never had this level of support from a supplier before."
Contract Manager for Kingdom
Preventative maintenance calls are critical to catching problems early and ensuring equipment longevity, reducing the risk of future costs due to damaged equipment or additional reactive callouts.
Our Engineering team will visit your site every 3-6 months to service equipment and adjust if needed. During these service calls, our team will conduct refresher training for all staff free of charge.
Saving time and travel
Our service management software tracks our field-based team in real-time, enabling us to see current availability and map the closest worker in any location, speeding up response time and reducing driving time, fuel consumption and transport-related CO2e.
Built-in maps with real-time traffic updates help our Engineers find the quickest route to the site, maximising their efficiency so they can provide a timely service.
Achieving a 98% first-time fix rate
Robust job planning
Our project management team and service management software ensure Engineers are allocated enough time to complete a job in one visit, eliminating the need for a repeat visit. Our mobile Engineer digital app connects our field team back to the office, allowing a constant steam of Information between all parties.
Highly skilled Engineers
Each of our CSCS Engineers have many years of experience in servicing and maintaining equipment. They have the knowledge, confidence, and expertise to resolve any issue relating to our equipment, reducing the need for additional support and specialists and increasing our first-time fix rate.
Gone are those days when engineers would need to order in a new part and let a customer wait another week. We regulate stock holdings by carrying our monthly stock-checks, ensuring all parts are replenished and no Engineer Is left short of crucial Inventory.
State of the art software
Our software tracks our field-based team by following their GPS coordinates. This allows us to see current availability and map the closest worker in any location, speeding up response time and reducing driving time, fuel consumption and transport related CO2e.